Enhancing customer experience: NuxGame partners with Workanova for superior B2C support

News Team July 19, 2024

SiGMA news

NuxGame is always striving to elevate its platform, ensuring its clients receive the best possible tools to succeed. NuxGame is excited to introduce a new enhancement: a partnership with Workanova, a customer experience specialist, to provide increased B2C support.
Workanova is renowned in the iGaming industry for providing top-tier customer support solutions. Its comprehensive multilingual services include live chat, email, ticket and product support, player retention, inbound and outbound calls, and complaint resolution. This partnership is set to deliver a seamless customer experience, benefiting NuxGame’s extensive network of clients by enabling quick and efficient responses to player requests.
NuxGame clients will benefit from improved customer engagement, enhanced player retention, and multilingual support. The seamless integration of Workanova’s services allows operators to quickly leverage these capabilities, increasing operational efficiency and overall customer satisfaction.

Bar Konson, Head of Sales and Business Development at NuxGame, shared his excitement about the collaboration: “Workanova is a top supplier of customer care solutions that meet the requirements of any operator while producing the best outcomes. Through this collaboration, operators using the NuxGame platform can better engage, retain, and increase their customer base. Together, we’re not just raising the bar – we’re setting a new standard for excellence in iGaming customer support.”

Milica Jovanovic, CEO of Workanova, said: “At Workanova, we take pride in our ability to not only meet but exceed the KPIs set by the iGaming industry. Together, we will continue to improve customer interaction and increase user satisfaction of our casino brand partners. NuxGame’s technology has enabled our frontline agents to communicate effortlessly, delivering a customer experience that sets us apart from the competition.”

This partnership marks an exciting time for NuxGame, as it continues to improve its platform and upgrade its recognised service. With Workanova’s expertise, NuxGame’s operator partners can look forward to improved customer engagement and satisfaction, setting a new benchmark in the iGaming industry.